Terms and Conditions
I am always pleased to assist my clients whenever I can. This document gives details of my terms and conditions of service. If, however, you have any queries or need clarification, please contact me and I will be happy to help you.
Please be aware that any information provided through any part of the website is for information purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation.
My clinics require completion of a written consent form. This is in order to explain the clinic, aftercare and any risk to you thoroughly, before any advice or treatment is carried out.
My Clinics does not operate a credit account system and I require fees to be settled at the appointment where treatment is provided.
I do not accept any payments by cheque. BACS, Cash or cards accepted. A deposit is required for all appointments and should you need to rearrange the appointment a second deposit will not be required. Please contact me to book a subsequent appointment.
All appointments require a deposit of £45 to secure. Deposits will be refunded where more than 24 hours notice is provided less a £10 admin fee, upon request.
Late cancellation or missed appointments
I reserve the right to charge a cancellation fee of £55 in the event of a missed clinic appointment, or if less than 4 hours notice is given. Please call me to discuss circumstances which are outside your control and prevent your attendance. I will be happy to rearrange your appointment and reserve the right to charge the full fee if the second appointment is cancelled.
Late for appointments
I understand that some clients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes late, please be aware that you may be asked to reschedule your appointment and will incur a fee of £55 fully redeemable against the cost of any future appointment.
It is very important that you give a full medical history, details of any medication you take and share any information which may be influential to your baby's care plan.
Permission will be obtained verbally for photography of your baby, before and after procedure, to be retained in the baby's notes. Please decline, upon verbal request, at time of consultation if you do not agree.
Use of patient contact details
I like to remind my clients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text or email. Permission will be obtained during the appointment for your contact choices.
I always take complaints about any aspects of my services very seriously, in order to ensure that every patient has only the very best experience at all times.
Complaints can be made in writing or via email through my online website contact form, by the patient or by an authorised person on the client’s behalf. Complaints should be clear, so that they can be dealt with efficiently.
Every complaint will receive written/email acknowledgment, and I will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks).
Data Protection Act
I store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes remain the property of Suzanne Barber. Copies of notes can be made available on request.
Babytobreast Ltd is registered with the Information Commissioners Office and in accordance with the new guide to the General Data Protection Regulation (GDPR) due to come into place in May 2018 steps have been taken to further improve the information you have shared with me during consultations.
Additionally, as a member of the Nursing and Midwifery Council (NMC) working as a Registered Midwife I am required to maintain professional standards in all areas of my practice which includes record keeping and the safe storage of my documents. This is clearly covered in the NMC Code of Professional Standards and Behaviour for Nurses and Midwives.
To explain a bit more here are my responses to the GDPR guidelines:
• What information is being collected?
In discussion with families about their feeding issues I am privileged to hear details about you and your baby's health, birthing and feeding experience.
I also receive personal information about you/your baby including date of birth, address, phone numbers, email address, NHS Numbers GP details etc.
When providing services I request that clients complete a comprehensive Health Questionnaire and Consent Form before the first treatment. This is updated as needed on future sessions.
I have an on-line anonymous system for feedback on my services.
•What if parents/ clients notice there are inaccuracies in the documentation?
If you notice there are any inaccuracies in my documentation, please do contact me at your earliest opportunity on firstname.lastname@example.org so that I can rectify the detail and send you the updated records.
•Can parents request a copy of the details stored?
You can request to see any detail that I hold about you and your baby. However, remember that as routine I will be writing in your baby's Red Book. It is important that you bring this book with you.
• Who is collecting it?
As I work on my own, it will only be me taking details of your comprehensive history and answering my mobile should you call/text.
• How is it collected?
In discussion with families about their feeding issues I will write in your baby's Personal Child Health Record (Red Book) or, if not available during the consultation, provide a separate page for you to insert into the book.
Additionally, I create:
an electronic set of notes for home visits and ongoing communications,
if I send you electronic information your email address will be on my email account,
following telephone calls or texts your telephone numbers will be saved on my mobile.
• Why is it being collected?
For my professional requirements as a member of the Nursing and Midwifery Council (NMC) working as a Registered Midwife in accordance with the NMC Code of Professional Standards and Behaviour For Nurses and Midwives.
For ongoing continuity of care,
• in support of our discussions.
• to aid recall for you as the parents and me as your supporter.
• How will it be used?
Your information will be used in the ongoing care of your current and future baby's care.
Your information will not be shared with anyone without your knowledge or sold on to any other businesses.
The exception to this will be if I have any concerns about the safety of your baby or children or for inspection by the Care Quality Commission for business regulation. Under these circumstances I would be professionally and legally obligated to share relevant information with appropriate agencies without your consent.
Each year I collate statistics on the number of visits, type of feeding situations, comparison of age, sex of baby and feeding outcomes. The information will be lifted from your notes but collated anonymously for my audit purposes.
• How will it be stored?
Electronic notes are kept through a web based clinical notes system, Cliniko.
NB Notes related to care of babies will be kept for 25 years
My mobile is protected by password and face recognition.
• Who will it be shared with?
As parents, you will retain your baby's Red Book so have all the information at your fingertips and you can share with any family members or professionals in your care.
In respect of the confidentiality of our conversations, please do not share direct exerts of your notes on social media sites without first discussing with me. If I have any concerns about the safety of your baby or children I would be professionally and legally obligated to share relevant information with appropriate agencies without your consent.
The consent form gives me permission to:
• Liaise with health professionals as needed.
If I have gained permission from you to take a picture of you and/or your baby this will be for training and professional use only and may appear on my website, in training presentations or on my resources with your explicit consent only
Your feedback with will not automatically appear on the feedback section on my website but google reviews will be published on submission, subject to meeting Google standards.
• What will be the effect of this on the individuals concerned?
I am hoping that rather than cause concern, my documentation will provide continuity and transparency of care for you as parents.
If you have any concerns about my documentation practice or indeed have any suggestions as to how I can improve my systems, please do not hesitate to email me on email@example.com
Links on Babytobreast website.
Please note this privacy notice only covers my website and does not cover all sites that can be linked to or accessed from this site. Therefore, please be aware when you are moving to another site to read the privacy statement on that site too.
This includes if I were to recommend a site to read for your information which I may send you via email or text, but also if you choose to 'like' or join any related social media pages.
More information can be found at:
Information Commissioners Office.
General Data Protection Regulation.
NMC Code of Professional Standards and Behaviour For Nurses and Midwives.