Terms and Conditions
Clinic Booking Terms & Conditions
I am always pleased to assist my clients whenever I can. This document gives details of my terms and conditions of service. If, however, you have any queries or need clarification, please contact me and I will be happy to help you.
Please be aware that any information provided through any part of the website is for information purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation.
My clinics require completion of a written consent form. This is in order to explain the clinic, aftercare and any risk to you thoroughly, before any advice or treatment is carried out.
My Clinics does not operate a credit account system and I require fees to be settled at the appointment where treatment is provided.
I do not accept any payments by cheque. BACS, Cash or cards accepted.
Late cancellation or missed appointments
I reserve the right to charge a cancellation fee of £100 in the event of a missed clinic appointment, or £20 for a missed virtual appointment, or if less than 4 hours notice is given. Please call me to discuss circumstances which are outside your control and prevent your attendance. I will be happy to rearrange your appointment and reserve the right to charge the full fee if the second appointment is cancelled.
Late for appointments
I understand that some clients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes late, please be aware that you may be asked to reschedule your appointment and will incur a fee of £100 fully redeemable against the cost of any future appointment.
It is very important that you give a full medical history, details of any medication you take and share any information which may be influential to your baby's care plan.
Permission will be obtained verbally for photography of your baby, before and after procedure, to be retained in the baby's notes. Please decline, upon verbal request, at time of consultation if you do not agree.
Use of patient contact details
I like to remind my clients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text or email. Permission will be obtained during the appointment for your contact choices.
I always take complaints about any aspects of my services very seriously, in order to ensure that every patient has only the very best experience at all times.
Complaints can be made in writing or via email through my online website contact form, by the patient or by an authorised person on the client’s behalf. Complaints should be clear, so that they can be dealt with efficiently.
Every complaint will receive written/email acknowledgment, and I will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks).
Data Protection Act
I store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes remain the property of Suzanne Barber. Copies of notes can be made available on request.